FAQ’s
Its actually depends on 2 conditions:
- All the items in your orders are in stock
if the items are in stock, we will send your order a day after payment. (the listed time are needed for packing your orders) - The items in your orders are not in stock
if the items are not in stock and you decided to Pre-Order, usually it will takes around 2~3 weeks for us to produce and pack your order.
a good business depends on good communication! you don’t need to worry about your Pre-Order, we will update the progress and when its time to ship your order we will re-confirm to you.
You can check time estimation when choosing your shipping service.
we will inform about shipping after we done packing your orders (including shipping price, etc)
**The shipment times may be longer than usual due to the current global crisis**
there are several tips from us that you need to take attention when its time to care your woodenware.
1. Never put them in the dishwasher!
2. Don’t let them soak overnight.
3. Hand-wash with water and dish soap right after using.
4. Always wipe-off the excess moisture after washing.
5. Let them thoroughly air-dry before storing
6. Routinely treat with beeswax or oils.
All of our products were finished with Beeswax + Coconut Oil. It is save for direct touch with food.
Payments
for now, we accept:
Direct transfer to our Indonesia Bank Account.
1. Payment via BCA
2. Payment via Mandiri
Shipping & Returns
Feel free to contact us about this problem. Please make sure that you also took a photo of it.
if you placing an order via email or whatsapp, usually we will replace the broken products with a new one (shipping fee are charged to customer).
if you placing an order via our local marketplace (shopee/tokopedia), we can solve this problem directly in it. Usually you will need to request for “Pengembalian Barang dan Dana”.
If you request a refund after your account has been credited for a return, we will process your request instantly.
For bank deposit refunds, it may take 2-3 business days for the funds to reflect in your account.
*Please note that we only refund to the payment method that you originally used.